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good faith estimate

Good Faith Estimate

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost.

Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, non-covered treatments, prescription drugs, equipment, and hospital fees.

Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.

If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.

Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call the No Surprises Help Desk at 1-800-985-3059.

To learn more about our cash pay rates and receive a Good Faith Estimate please contact us. 

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At our core, we hold the belief that access to affordable healthcare is a fundamental right for everyone. This commitment drives us to accept most major insurance plans, ensuring that our services are accessible to as many individuals as possible.

Our goal is to ensure that you receive the care you need without financial barriers, so please view our list of accepted insurances and connect with us if you don’t see your provider. We’re here to help bridge any gaps and answer any questions you may have about insurance coverage.

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Good Faith Estimate

Location

5429 Northland Dr. NE Ste A 

Grand Rapids, MI 49525

Phone/Fax

Office: 616-855-0540

Fax: 616-855-1185

Hours of Operation

Monday: 8:00 AM – 5:00 PM

Tuesday: 8:00 AM – 7:00 PM

Wednesday: 8:00 AM – 5:00 PM

Thursday: 8:00 AM – 7:00 PM

Friday: 8:00 AM – 4:00 PM

Saturday & Sunday: Closed

TESTIMONIALS

I’m so grateful for the services that [IOCH] has provided to me. In the midst of this global crisis, I was very worried that I would not be able to access the health care services that I need. [IOCH]’s Telehealth has helped me to maintain control of my health and continue my physical recovery without risking my or anyone else’s health. Thank you so much Leonard and everyone at [IOCH]!
Sarah
I have tried different physical therapies, chiropractics, injections and this is the first time I have seen results.
Annedrea
I’ve had ongoing back and neck pain for 10 years and Leonard has been a huge help. He’s extremely knowledgeable about the body and how it responds. I’ve tried PT before with little to no results. This place is very different, they work to give you long term relief rather than just a bandaid for pain!
Rachelle
Telehealth is so simple and easy to use, I was amazed at how well it worked to connect me with my therapist right from my home! Although had initially been skeptical that physical therapy could be done through a remote computer session, I soon found myself at ease as we watched each other go through the movements and exercises. The feedback from the therapist was immediate, and I was able to ask questions, exactly like any regular in-person session. Best of all, there was no commute!
Heather
For those skeptical of an online or telehealth format for Physical therapy, have undergone treatment with [IOCH] both face- to -face and also via telehealth. The treatment that I received under both modalities has been quality and outcome based. [IOCH]'s approach to physical therapy and pain management, being Biopsychosocial, lends itself extremely well to online treatment. [IOCH] was able to engage both on a educational level regarding pain management and also was able to model and observe my response to various exercises and movements specific to my goals in pain management. Also find his responsiveness to providing me outlines or reviews via e-mail after session as very helpful in organizing my home program to wellness.
Mary
I have Ben as the person I see he is an amazing guy always listen to my concerns and helps me find the best game plan for my body to help get me back on track after my injury Luka there office guy is amazing he is always so nice and so helpful when I need to know my appointment and if I need to help reschedule he is always on it very amazing place I will always recommend them to every on that need physical therapy.
Austin
I've struggled with back and shoulder pain for years, periodically visiting several different physical therapy locations. [IOCH] was the first place that gave me real results. Their basic philosophy? You can do any number of stretches and exercises in a therapy center, but if you aren't addressing the underlining cause of your discomfort chances are you won't see the progress you really want. [IOCH] gave me the tools and encouragement I needed to do just that.
Garrick
Received PT from Sarah Pipher earlier this year after a L5S1 disc issue. I had an excellent experience at [IOCH] and would highly recommend it. About 8 months later I’m 100% and jogging again. Highly recommended.
Christopher
Walked in expecting to have surgery. Walked out not needing it. Leonard and his team have a revolutionary approach to rehab wellness, unlike anything I’ve experienced in ten years of PT. Highly recommend.
Ryan
I was injured due to work and I needed some help to get back on the road to recovery. I really couldn't find the right type of service to do that, until I was referred to [IOCH]. Oh my, what an amazing team they have! Not for a second do I regret being there. I highly recommend it. Thank you, Cameron, and everyone for setting fine examples for the community. <3
Teka
My daughter was referred after a traumatic brain injury in April. They have been making amazing progress with her balance and ability to function. Very accommodating and knowledgeable with brain issues. Therapist work together and communicate well will patients. Very impressive facility.
Catherine
I have been coming to [IOCH] for a few months and I have seen a lot of improvement that I honestly didn’t think I would ever see. I struggle with lower back/ hip pain. I have gone to other physical therapy offices and they never worked, just got worse. [IOCH] has been a wonderful place for me, they work with my schedule, are very helpful and overall amazing people!
Rhyan
I really enjoy coming here for physical therapy! They're nice and patient and really explain the cycle of pain and how we can work/move to get our bodies to be more efficient in dealing with it, as well as alleviating it. They don't just focus on core exercises, they focus on the whole causation of your pain. I would recommend them to anyone that's struggled with physical therapy in the past. 🙂
Paul
Ben, my PT, has been a big help with my Sciatica. He taught me new exercises that really work! Clarissa & Megan, my OT's, have helped me with my hands, arms, and elbows. I have so many exercises from them, which I do faithfully.
Trudi
I absolutely loved going to [IOCH]. They have a different approach to therapy which aided in my recovery and will continue to help me in the future as well. They all are super friendly and Ben was great to work with. I feel we forged a great friendship. Highly recommend!
Janet
Leonard and Justin (and the rest of the team) were phenomenal. This physical therapy journey was different than any of my others, but it was so incredibly helpful and taught me to connect with my body more to allow it to move in the ways it needs to. It is an ongoing process of changing and adapting from previous learned physical movements/behaviors and mental/emotional responses to pain, but one that I feel very supported in and well equipped to continue. I have now been experiencing longer stretches of pain-free days than I have in years and when my body does experience pain or twinges, my ability to respond to them is improving daily. Thank you to this amazing team!
Kelsey
I have been working with Sarah here for my lower back pain for about 5 months. I have been able to continue my care virtually as I travel which has been an amazing capability. Sarah listens, is very clear on instructions, follows up outside of our sessions and is constantly adjusting our plan as needed to ensure we are working on effective exercises that actually work and not just boiler plate PT movements.
Becky
I valued being treated as a person with a medical issue rather than a medical issue with a person attached to it. Leonard and Brant in particular were great listeners and so calm in their explanations. I appreciated new ways of looking at how my mind and body interact. Even walking in the door to Lukas's cheery greeting-by-name made the entire experience great. I got the results I was hoping for as well. Thanks, [IOCH] for the part you played in getting me back to my usual self!
MichelleCEO
So much different than the usual physical therapy! They were kind, caring, took the time to work with you and knowledgeable. Totally different experience. You find out the connection between your mind and body are so connected and depend on each other that small changes have a huge impact on the other! Great place and I will never go back to anyone else.
Thomas
"Leonard is the best. This is not traditional PT. Mind and body. Highly recommended.
Ted
I'm in my 40s, and have had chronic back pain for 20 years. I have been to numerous physical therapists over the years, and none of them had an approach like Leonard at [IOCH]. In the last couple of years, the chronic pain became even more aggravated, while on chemotherapy. I was skeptical about the possibility of much improvement. I had many daily stretches and routines, used ice daily, and worked hard to keep the pain under control. Nothing seemed to help much… Amazingly, after a number of months of using Leonard's approach which takes both the mind and body very seriously, my daily pain levels have decreased DRAMATICALLY… I am able to lift and be active in ways that I have not been able to for many years. These improvements have been stable for a number of months now, and I have been able to go off of one of my primary pain drugs, with no increase in pain.
Todd
The [IOCH] team has been a lifesaver. To feel pain is painful, to live pain is to know pain. After four rounds of physical therapy with no positive results, I was over the idea of one more round of physical therapy. My physician assured me this was different and he was confident this team could help me. I had nothing else to lose as I had given up all activities that brought me joy. I was no longer physically active, my creativity, drive, passion, and zeal for life were gone. After the first visit, I was a believer. Three visits later I am nearly pain-free and back to loving life. I am a firm believer that repairing and rebuilding take time, but being open to new ideas is key. I am confident with continued therapy, I will regain my life and enjoy all it has to offer.
Kim
I was super skeptical going into this. But it has helped me so much. I have had really bad back pain since October 2018 and this is the first PT that actually worked long term to help with any of the pain. You think that pain is just pain but there are a lot of factors that cause it and they go over with you and slowly add more complex task onto your routine. They even helped my playing, I am a violinist. They are all super friendly and very nice to work with and easy to communicate with. I am going to continue to work with the team as needed. I highly recommend you try if anything else hasn't worked for you.
Aubry
I started seeing the team at [IOCH] for help with migraine headaches and chronic neck pain after a neck trauma. My hope was to at least slow the degeneration of any injury and find some pain relief. The approach [IOCH] took was different than I have ever experienced, and it turns out I simply needed to retrain my muscles to allow my body to move without pain. Through movement study and awareness, I was quickly able to understand my pain and learn how to correct it. I’m so happy to say that persistent pain has changed to consistent pain-free days without headaches and I’m able to do many of the things I haven’t been able to do for a long time. I would highly recommend the team at [IOCH] and I encourage you to be open to their approach, fully expecting the results you desire.
Michelle
I have been working with [IOCH] over the past year for back pain and neuropathy. The consultations and treatment programs have been very helpful for me. I have sent friends who have also had similar success. I have nothing but praise for their office.
John
I was recommended to [IOCH] by my physiatrist, Dr. Mike Distler, as a way to understand how my body processes pain. Having a degenerative arthritic condition, at times pain is just part of my life. [IOCH] taught me how to calm my nervous system, strategies on how to recognize an impending flare-up, and gave me options of how to navigate daily life as optimally as I can. [IOCH] took the fear out of my condition and gave me not only hope, but also positive and lasting improvement. I’ve gone from using a walker occasionally.
Mary Jo
I went to [IOCH] with shoulder pain whose source could not be explained or successfully treated by anyone else in the medical community. I have gone from not being able to swim to building my yardage back up to 1.5 miles 3x/week, thanks to the work of Leonard at [IOCH]. His knowledge and understanding of the way pain works in our bodies is amazing, and he can explain it in a way that is understandable to the commoner. Many thanks!
Suann
As an aging competitive athlete, I am used to dealing with aches and pains. When things reached the point where I could no longer compete, I went the path of sports medicine and PT. My experience was frustrating and it seemed that the actual PT would simply prescribe a plan and then leave it to others to implement.
Tom
I came into [IOCH] very hesitant. I was referred to them by a pain specialist, and when I was told that I had to return to physical therapy, I was genuinely concerned. Every physical therapy experience I had in the past was painful, left me sore, and unable to be 'normal' after my sessions. I am happy to say that this is not the case with [IOCH] and Leonard. [IOCH] takes a different approach to physical therapy, one that does not leave physical pain after the session. Leonard gave me techniques to use in order to calm my flare-ups, and although they are not looked at as 'traditional' techniques, they worked. Everything that I had tried in a traditional physical therapy setting did not work (or increased my pain)! But, I can honestly say that the things that I have learned in PT at [IOCH] have helped me. Thanks to the knowledge and help from Leonard, I can honestly say that I am back on track to a pain-free life! Thank you [IOCH].
Madison
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IOCH

The Institute of Contextual Health (IOCH) is a 501(c)(3) science and technology research and development organization. IOCH envisions a world where personalized, scientific care transcends traditional healthcare boundaries, driven by innovation, equity, and compassion. We aim to transform health and well-being, setting new benchmarks in personalized care and ensuring accessible, world-class services for all.

 

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